7 Customer-Facing Technologies to Give You an Advantage

Customers expect technology to make things easier, so their experience is more important than ever. Using simple webforms and easy POS systems can make shopping enjoyable and help your business grow.

Unhappy customers can quickly become ex-customers, This can happen for reasons beyond just being unhappy with a product or service. Even small issues, like a confusing website or unanswered questions, can drive customers away. To succeed long-term, companies need to focus on providing a great customer experience.

Companies dedicated to customer satisfaction reap the rewards of their efforts – 60% more profit than those that don’t prioritize creating a positive experience for customers. Making it simple and straightforward for people to do business with you boosts your bottom line, setting yourself apart from competitors.

Technology plays an essential role in turning website visitors into loyal customers. By utilizing the right tech solutions, companies can foster customer satisfaction and encourage repeat business.

Not sure where to begin? Here are some ideas that work for any budget.

Cloud Forms offers a new way to manage your IT resources.

Is your customer journey still in the dark ages? Cut out Microsoft Word and transform their experience with cloud-based forms. Customers won’t need to save anything or remember to send it back – one click on a link is all they’ll need, no matter what device!

Cloud-based forms let you automate tasks and quickly see insights from your data. With just a few clicks, you can make your processes smoother and spot useful trends through data analytics.

With Microsoft 365, you can quickly create custom cloud forms. Look for ‘Microsoft Forms’ in the list of applications or visit their website to learn more.

Digital signatures make it easy to sign documents electronically.

The use of eSignatures is growing fast, with experts predicting a 69% increase by 2024. This means contracts can be signed quickly and efficiently, without the need for printing or scanning that can slow things down.

From running out of ink to struggling with a seldom-used scanner, there are countless issues that could leave customers hesitant about signing an essential document. Electronic signatures make transactions fast, easy and legally binding. No more paper shuffling – everything can be handled instantly online!

Introducing Smart Chatbot

Customer questions can influence their decision to buy. Providing an easy way to get instant answers can help you gain or keep customers.

Customers no longer have to wait for a customer service representative. Chatbots can answer most questions quickly and accurately, and they are available at any time to help.

Chatbots are popular with consumers—68% of them like using this technology. Instead of waiting for an email response, customers can get answers to their questions right away. Chatbots are proving useful and popular with shoppers.

Get updates instantly

SMS notifications are an efficient way to share important updates with customers. Unlike emails, which can be missed or end up in spam, text messages are usually seen right away. This makes them a good option for companies that want their messages noticed.

Use SMS notifications to keep your customers informed. Let them choose how they want to receive important updates, like payment or shipping information, and make it easy for them to opt in or out at any time.

Improve your business efficiency with a mobile app

More people are switching from traditional websites to mobile apps as part of the digital transformation. Smartphones make it easier for users to access services anywhere, which leads to more app usage.

With the rapid rise of smartphones, app usage has soared over traditional web searches. Unbelievably, mobile users devote a whopping 90% of their time to apps while only 10% is dedicated to perusing websites on browsers!

Take your business to the next level by adding a mobile app. This will provide convenience and connectivity with customers, as well as additional avenues for marketing and providing services such as timely notifications. Make sure you stay ahead of the competition!

If your budget is limited, consider a 'wrapper' option to create an app. This method turns your current website into a mobile-friendly app.

Have questions?

Retail stores can make shopping better by using an FAQ kiosk. Customers can quickly find answers to common questions and easily check for sales and coupons.

Service businesses can use this digital tool to help their customers. It lets them quickly find answers to common questions and connect with staff offices right away.

Stay connected with a VoIP phone system

Your phone system is more than just an internal tool; it shapes your customers’ experience. Every time someone calls, they form an opinion of your business based on the call. Make sure you provide great service in every conversation.

VoIP phone systems provide staff with the opportunity to make a more meaningful impact on customers, regardless of their location. This is made possible through advanced features such as group ring and auto-attendant which improve caller experiences with your business. Plus, users can stay connected via voicemail delivered right to their email!

Keep your technology projects on track

Ready to try the latest customer-facing technologies? Contact us for a free consultation and find out how to combine new and existing solutions for better results. Our experts can help you succeed now and in the future. Give us a call to get started.