What Are the Most Helpful VoIP Features for Small Businesses?

The pandemic changed how businesses operate. VoIP, once just an option, has become essential. It helps organizations stay flexible and connected, even when times are tough.

The pandemic has changed the modern office, with VoIP and video conferencing use more than doubling. This shift is mainly due to remote work, and two-thirds of surveyed companies say their call handling has improved with VoIP.

Now, businesses can stay connected no matter where employees are. New technology makes remote management easier and more efficient, helping teams around the world work together smoothly.

VoIP helps businesses save money. Phone plans cost less, and adding extra numbers is affordable, making it easier to stay connected.

Despite being incredibly helpful for entrepreneurs, many small business owners are too busy to take advantage of the various features offered by Voice over Internet Protocol (VoIP). Don’t let these valuable tools go unused – make sure you have time to maximize their potential!

Want to boost performance and give your customers a better experience?

Cloud-based business phone systems offer useful features that can give your company an edge.

Try our automated attendant to make things easier.

With an automated attendant, small businesses can give callers a seamless and professional experience while freeing up the time of their staff. It’s a great way to make sure everyone’s needs are met!

Welcome to [company name]! Let us help you find the right person for your needs. Press 1 if you’re interested in our sales team, 2 if need support from technical experts or 3 for any other question and we’ll make sure it’s routed quickly to the relevant personnel.

Thanks for calling – have a great day!

When you call, you’ll connect directly with a helpdesk expert. With just one call and a few steps, their team can help solve your technical issues.

Need to reach someone?

With 77% of surveyed employees rating it their favorite function, Find Me/Follow Me is the most popular feature among VoIP users. Easily transferable across devices and offering a virtual phone number for convenience, this essential employee tool allows staff to communicate with ease from wherever they may be.

This feature lets you use one phone number that routes calls to you wherever you are. Callers can reach you on any device, so there’s no need to juggle multiple contacts.

Hold music plays in the background.

Giving customers a good experience while they wait can build trust and keep them coming back. Music on hold is easy to set up and can help turn leads into loyal clients.

Research showed that callers who waited in silence were more likely to hang up early. Sixty percent hung up before their call was answered, compared to only 10% of those who listened to music while waiting.

1. On hold in silence: More than 50% of callers hung up.

2. On hold with music: Only 13% of callers hung up.

Despite the majority of callers expecting to be on hold for under a minute, 45% ended up waiting 3-5 minutes in silence. Surprisingly, those who chose music over quiet were more likely to underestimate their wait time – 56 percent believed it took less than 60 seconds when reality was otherwise!

Using basic VoIP features can boost customer satisfaction and help you keep more leads, which is good for any business.

Do you avoid voicemails?

After meetings, checking voicemail can feel overwhelming. It’s not always easy to figure out which messages need a quick response.

With VoIP services, you can now have your voicemails transcribed and emailed to you – no more having to listen through every message or take notes. You’ll be able check out the text transcriptions quickly in order prioritize callbacks with ease!

Connect with your coworkers quickly and easily.

Ring groups are great for small teams. This feature makes all your phones ring until someone answers, so you never miss a call.

A ring group is a helpful tool for businesses, allowing staff members to pick up calls and provide support rather than callers having to leave messages. Making use of this feature can benefit sales forces, accounting departments, or customer service teams all in one simple setup.

Keeping track of all those calls can be a chore

A VoIP phone system gives you valuable insights into your business. You can track peak hours, make sure your team has what they need, and see how quickly calls are answered so customers aren’t left waiting.

Stay informed about your business performance with call reporting. Check reports regularly and use automation to quickly access important insights.

Our community is united in providing support for one another

Choosing a VoIP provider from another country might look like a bargain, but you may not get local support if something goes wrong. That’s why reliable customer service matters.

Invest in strong local support to keep your business phone system running smoothly. A specialist can set up VoIP desk phones, help you use ring groups, mobile apps, and more—these are all important for success today.

Are you looking for local VoIP solutions?

Make the most of your technology with expert VoIP services and strong local support. Our team can set up custom cloud phone systems that fit your current IT setup. Contact us today for a free consultation.