7 Apps That Can Help You Improve Customer Experience in 2023

Companies that prioritize customer experience often see 60% higher profits than those that do not. Customers today expect better service and engagement, which can help your business grow.

Shopping on smartphones lets customers get products quickly. To keep up with competitors and meet customer needs, it’s important to use the right technology.

As 2023 starts, set a goal to improve your customer experience. Cloud technology can help you provide great service and save money. Use tools that generate leads and increase customer satisfaction for the best results.

1. Looking to get a better understanding of your customers?

Successful companies understand the value of customer feedback. Conducting annual satisfaction surveys helps you stay connected with customers and use their input to make real improvements.

Old methods like Word documents can make it harder for customers to share feedback. Switching to an online survey tool makes collecting feedback much easier.

Need a simple way to collect data from customers or stakeholders? Microsoft 365 offers a survey tool you can use on any device, with no extra steps. This online tool helps you get feedback quickly.

You can open the survey tool in a few clicks and see results right away. This saves you time when collecting data.

2. A revolutionary way to engage customers

With limited resources, businesses strive to provide quality customer service during regular business hours. However, the demand can be high and staff may not always have time to respond right away—but they will do all in their power to help customers as quickly as possible.

Adding a chatbot to your website ensures customers do not have to wait long for answers. This technology lets them get help any time, day or night.

Chatbots are changing how consumers interact with businesses by providing convenient and efficient answers to many questions. In fields like healthcare and banking, they can answer up to 90% of customer questions, making them one of the most popular digital tools today.

3. Enhance business efficiency with a mobile app

Mobile phones are a big part of daily life, and people use them everywhere. Many people now use mobile apps to connect with businesses and find information. More Google searches now happen on smartphones than on desktops.

Engage your customers in new ways with your own mobile app. With the right development team, you can create an interactive platform to connect with customers. Whether they need help troubleshooting, want to place orders, or schedule virtual calls, you can give them the convenience they want without sacrificing product quality.

4. Need help on Facebook Messenger?

Millions of people use Facebook Messenger worldwide, making it the second most popular app on iOS. It helps people connect with friends and businesses from their phones.

Businesses use Messenger’s popularity to reach new leads and provide customer support. The app helps companies build trust by offering quick responses, which can improve their brand image.

5. VoIP technology has revolutionized communication

Juggling different contact numbers for your staff can be confusing, creating an often frustrating experience for customers. Streamline communication and simplify the process with a VoIP phone system – giving customers one number to reach any of your team members anywhere!

Employees can keep the same phone number whether they are at their desk, working from home, or traveling. A mobile app with VoIP lets them take customer calls on their smartphones without needing to switch between personal and work numbers.

6. Text Notification Apps

As digital communication evolves, many companies are switching from email notifications to text messaging. Retailers like Shoe Carnival and World Market now offer SMS so customers can stay up to date with shipping info, special deals, and exclusive coupons.

You can easily use online services to improve your customers’ experience. These tools help with appointment scheduling, reminders, sale announcements, or shipping notifications to increase customer satisfaction.

7. Profit from the ultimate CRM and sales platform

Customers can feel ignored when sales and customer service do not work together. For example, if a customer discusses changes to an order with a salesperson but those details are not shared with the rest of the team, it can cause frustration.

Streamline your information flow and maximize the customer experience with an all-in-one CRM/Sales platform. This cloud service allows you to keep a single record for each client, where notes from sales and customer support teams are readily accessible so everyone can stay up to date on interactions. Unlock powerful insights into how customers interact with your team!

Customers have better experiences, and your team works more efficiently when everyone is on the same page. With this system, no opportunities are missed and everyone stays informed.

Struggling with customer-facing technical issues?

Cloud technology can be challenging, but you do not have to handle it alone. We can help you improve your customer experience at no cost. Contact us today for a free consultation.